Refund and cancellation policy
Refund, cancellation, and rescheduling terms for paid programming consulting engagements with EvolveUp Nexus.
Effective date: 26 October 2026
Status: Proposed standard terms pending business confirmation of final commercial windows.
Scope
This policy applies to paid programming consulting engagements, advisory session blocks, and scoped build automation projects arranged with EvolveUp Nexus Software Consulting Co., Ltd. (Tax ID: 0105104332181). It does not apply to third-party software or cloud services you purchase directly from vendors.
Eligibility for refunds
If you cancel before work begins and we have not incurred non-recoverable costs, we will refund prepaid fees within fourteen business days to the original payment method. Once discovery deliverables are shared or repository access is used for implementation, refunds are limited to unused portions of prepaid blocks as described in your statement of work.
Advisory sessions
Single advisory sessions may be rescheduled with at least forty-eight hours’ notice. Cancellations with less notice may forfeit the session fee unless we can reallocate the slot. Package purchases expire twelve months after purchase unless your contract states otherwise.
Scoped projects
Project statements of work define milestone payments. Work completed and accepted milestones are non-refundable. If we terminate without cause before delivery, we refund unearned prepaid amounts for milestones not yet started.
Deposits and no-shows
Deposits holding calendar capacity are non-refundable if you cancel within five business days of a scheduled kickoff, except where Thai consumer law requires otherwise. Repeated no-shows without notice may result in forfeiture of remaining prepaid advisory hours.
How to request a refund
Email info@evolveup-nexus.digital with your name, engagement reference, and reason. We respond within five business days. Approved refunds are processed within fourteen business days. You may also call +66-38-000-2315 during Thai business hours.
Disputes
We aim to resolve concerns directly. If a charge dispute arises, we will provide logs of delivered sessions or merged contributions as agreed in your contract.